Frequently Asked Questions

Please read carefully…

Our Policy

Reservation Policy

  • Full payment is required at the time of reservation.
  • Groups 10+: A minimum 50% deposit is due at time of reservation. Payment in full is due seven days prior to departure.
  • Listed prices do not include applicable sales tax, Forest Service land use, reservation fees, or guide gratuities.

Cancellation Policy

  • Trips depart RAIN OR SHINE! If it rains, you get more water for your money. If we cancel any trip due to weather, mechanical failure, unsafe conditions, or insufficient reservations, a full refund will be provided. Please notify us by text at 928-239-7892 or phone at (877) 673-3661 or (928)204-6440 if you need to cancel or reschedule. Refund amounts vary according to the cancellation timeframe. See the following list for details.
  •  Policy for all Trips:
    • We can’t predict the future so we make it easy for everyone to change plans!
    • No refunds for cancellations within 48 hours of departure.
    • Cancellations prior to 48 hours before departure are subject to a $10 per person fee.
    • Full payment is required at the time of reservation. Listed prices do not include applicable sales tax, fees, or guide gratuities.
  • We reserve the right to cancel any departure if we have insufficient reservations. We do all we can to reschedule or accommodate guests reserved on any departure with insufficient reservations.

Age Policy

  • The minimum age for boating and all tours is 3 years old.
  • On ducky kayak trips, children under 8 must ride in a tandem kayak with an adult.
  • Wine tours are not recommended for children.

Safety Policy

  • Outdoor activities in the natural world have inherent risks, and all participants are required to sign a Release and Acknowledgement of Risk form before their tour.
  • Most of our trips are conducted in wilderness settings outside of cell phone coverage areas and hours from outside help. Therefore, appropriate caution should be exercised.
  • Drinking alcoholic beverages before or during guided tours is prohibited and will prevent your participation in your activity (with the exception of the vineyard portions of our wine tours.)


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